Nevil Benard Odhier Odhiambo

Crafted personalized African safari itineraries for diverse clients, exceeding expectations by tailoring experiences to specific budgets, interests, and travel styles.

Negotiated strategic partnerships with lodges and travel providers, successfully reducing overall travel costs and securing competitive rates for clients.

Orchestrated seamless multi-country safari itineraries, managing complex logistics, diverse activities, and ensuring on-time arrivals and transfers.

Resolved critical last-minute challenges, including flight cancellations, by securing alternative arrangements and minimizing disruption for clients.

Maintained consistent 5-star service, earning praise for exceptional communication, active listening, and exceeding client expectations throughout the entire planning and post-trip process.

Successfully re-introduced Naturesurf Africa to the market, contributing to increased brand visibility and client engagement.

Improved organizational and time-management efficiency by effectively managing multiple concurrent tasks, ensuring smooth tour operations and timely execution.

Created and optimized diverse tour packages that consistently met market quality and demand, enhancing competitive offerings.

Contributed significantly to revenue generation by actively participating in sales and promoting tours, securing new customers and expanding market reach.

Developed and maintained a robust client database, leveraging effective follow-up and customer relationship management to foster loyalty and repeat business.

Prepared comprehensive reports on tourism products, facilities, and service providers, contributing to data-driven decision-making.

Collected and analyzed data for the development of tourism guidebooks and statistics, improving resource availability for visitors and industry stakeholders.

Designed and produced promotional materials, including press releases, copy for tourism guides, newsletters, and displays, enhancing marketing reach.

Developed e-tourism platforms, including websites and business databases, to modernize information dissemination and client management.

Organized and executed special events, seasonal events, and festivals, successfully attracting tourists and promoting local attractions.

Maintained top-tier customer satisfaction by consistently building strong client relationships and meticulously coordinating travel arrangements.

Negotiated competitive prices for travel services, directly contributing to maximized sales and increased profit margins.

Created and marketed custom tour packages and booking vouchers, expanding service offerings and attracting new clientele.

Maintained a comprehensive client database, utilizing effective follow-up and customer relationship management strategies to ensure repeat business.

Utilized social media platforms to showcase unique destinations and experiences, significantly enhancing customer engagement and promoting sales.

Managed correspondence with government officials, project officers, and donors, ensuring timely progress and adherence to project deadlines.

Bridged communication gaps between the state department and key stakeholders, fostering collaborative efforts for tourism development.

Collected valuable feedback from visitors in collaboration with stakeholders, directly informing service enhancements and product improvements.

Participated in various promotional activities, including sales events, meetings, workshops, seminars, and conferences, effectively attracting tourists.

Identified and developed new tourism products and experiences, diversifying offerings to attract a broader range of tourist segments.

Chaired the 46th Street Society, guiding strategic direction and operational activities for community impact over two years.

Managed all administrative functions and communications as Secretary General, supporting student engagement and association initiatives.

Successfully coordinated a charity event at the Eldoret Rescue Centre, ensuring smooth execution and impactful outcomes.

Supported leadership and operational activities as Vice Chairperson of the Journalism Club, fostering student engagement in media.